Latest News
Opening Hours:
Monday, Tuesday, Thursday 8.30am -5.30pm
Closed for lunch 1.00pm - 2.00pm
Address:
310 Norwich Road, Ipswich, Suffolk, IP1 4HD
Email:
info@orthoactive.co.uk
Tel:
01473 462355
Fax:
01473 462356
Important Notice:
We accept a minimum of one day notice before cancelling the appointment. More than one missed or cancelled appointments without giving notice may incur a charge. More than three missed appointments (without cancelling) may lead to the discontinuation of your treatment.
Occasionally we may need to rearrange clinics at short notice for a variety of reasons such as training courses or illness. We do sometimes run late, often due to emergency repairs or a previous patient arriving late - please bear with us and allow sufficient time.
Appointments and cancellations:
Usually your appointments will be at 3-5 week intervals. If you are unable to attend, please call and let us know as soon as possible by calling our practice.
In case of emergency:
For advice call:
01473 462 355
Emergency number:
07582 284659
If no one is there to answer, you will be asked either to leave a message or given an alternative telephone number to contact.
Reception is now closed for Christmas until Wednesday 30th December so the following information applies for patients with Brace Emergencies
Thursday 24th December -please call the mobile 07582 284659 or our new mobile number 07946 563590
Christmas Day NHS 111
Boxing Day NHS 111
Sunday 28th December please call the mobile 07582 284659 or our new mobile number 07946 563590
Bank Holiday 28th NHS 111
Tuesday 29th December please call the mobile 07582 284659 or our new mobile number 07946 563590
The whole team at Orthoactive are working hard to ensure that your visit will be a pleasant, effective, and most importantly a safe experience. We are currently in the process of a phased reopening and we will be calling our patients who have had issues first. Please be advised that due to social distancing requirements and current aerosol generating procedure regulations although we are opening extra hours, we will be seeing fewer patients per day so please bear with us at this time.
If you have an orthodontic emergency whilst you are waiting for us to contact you to reschedule your appointment please call us. In the event we are unable to assist you at this time due to current surgery restrictions or if it is outside surgery hours please contact the practice mobile on 07582284659 alternatively please visit online: https://www.bos.org.uk/News-and-Events/COVID19-BOS-Advice/Patients-Advice/PatientsInformation-Videos for information from the British Orthodontic Society (BOS). They have created useful information videos that can assist you in dealing with typical orthodontic issues and emergencies.
The procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Orthoactive. With the COVID-19 pandemic, we have upgraded these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and in surgery. This includes closing our waiting room and screening reception.
If you are unwell for any reason it is better to not come to the Practice. If you suspect you have symptoms of COVID-19 please stay at home and follow NHS guidance.
How we will look after you before, during and after your visit
Before Your Appointment:
Preparation at Home:
In order to reduce time spent in the Practice we kindly ask you to:
On Arrival:
Your Appointment:
After your Appointment:
PLEASE NOTE THESE PROCEDURES MAY CHANGE AT SHORT NOTICE DEPENDING ON CURRENT REGULATIONS, GUIDANCE, STAFFING LEVELS AND COVID-19 RECOVERY PHASE OR FURTHER RESTRICTIONS
IF YOU HAVE ANY QUERIES PLEASE DO NOT HESITATE TO CONTACT US ON 01473 462355