01473 462355

News

Reopening

  • June 2nd, 2020

Dear Patients, Due to the short notice we received from both the government and the NHS we are unable to reopen on June 8th. so for now please still only call if you have an emergency. Going forward we will have a phased return, which is likely to be non aerosol procedures only. Your safety… Read More

Orthoactive Covid- 19 Emergency Advice NHS Latest Guidelines 25/03/2020:

  • March 26th, 2020

Please first call our mobile for advice on 07582 284659 1. All routine, non-urgent dental care including orthodontics should be stopped and deferred until advised otherwise. 2. All practices should establish a remote urgent care service, providing telephone triage for patients with urgent need. We have also have the following information provided by the British… Read More

Emergencies during Covid-19

  • March 24th, 2020

Dear patients, In line with government recommendations, we have cancelled all routine brace adjustments for the time being, obviously our top priority is to keep everyone safe. if you have an emergency please call or text the practice mobile on 07582284659. Thank you

Phones

  • March 2nd, 2020

Good news our phones are back to normal and working properly, and apologies again if you have had trouble getting through to us.

Phone line update

  • February 26th, 2020

Please now call 01473 462355 as normal; our phone provider is diverting calls until the issue is fixed. our apologies if you have been trying to get through but you can also call or text the practice mobile on 07582 284659. thank you

Phone Lines

  • February 25th, 2020

Please be aware there is an issue with our phone lines, please try calling 01473 462356 or alternately call or text the practice mobile on 07582 3284659 thank you.

Christmas Holidays

  • December 18th, 2019

We are now closed for our Christmas holidays and reopen on Monday 6th January. If you have an emergency when we are closed please call or text the practice mobile for assistance on 07582 284659. If it is on a bank holiday then please call NHS 111. Thank you

Half Term Holidays

  • October 17th, 2019

We are now closed for half term, we reopen on Tuesday 29th October. please can all our patients call or text the practice mobile 07582 284659 thank you

Opening Days

  • October 3rd, 2019

We are now closed for a week and reopen on Monday 14th October. If you have an emergency please can patients call or text the practice mobile on 07582 284659 for assistance thank you

Summer Holidays

  • July 25th, 2019

Hi We are now closed for our annual summer holiday and reopen on Monday 9th September. If you have an emergency when we are closed please call or text the practice mobile on 07582 284659, For all general enquiries please email the practice at info@orthoactive.co.uk Thank you

Opening Hours:

Monday, Tuesday, Thursday 8.30am -5.30pm
Closed for lunch 1.00pm - 2.00pm

Address:

310 Norwich Road, Ipswich, Suffolk, IP1 4HD

Email:

info@orthoactive.co.uk

Tel:

01473 462355

Fax:

01473 462356

Important Notice:

We accept a minimum of one day notice before cancelling the appointment. More than one missed or cancelled appointments without giving notice may incur a charge. More than three missed appointments (without cancelling) may lead to the discontinuation of your treatment.

Occasionally we may need to rearrange clinics at short notice for a variety of reasons such as training courses or illness. We do sometimes run late, often due to emergency repairs or a previous patient arriving late - please bear with us and allow sufficient time.

Appointments and cancellations:

Usually your appointments will be at 3-5 week intervals. If you are unable to attend, please call and let us know as soon as possible by calling our practice.

In case of emergency:

For advice call:

01473 462 355

Emergency number:

07582 284659

If no one is there to answer, you will be asked either to leave a message or given an alternative telephone number to contact.

Code of Practice for Complaints

Infection Control Policy