01473 462355

What is your complaints policy?

  • June 7th, 2016

This Practice follows all rules and regulations as required by the GDC and CQC. This ensures the highest quality in areas of customer care, cross infection, quality of treatment and a regulated complaints system. You can download our complaints policy here.

« Back to FAQ - General.

Opening Hours:

Monday, Tuesday, Thursday 8.30am -5.30pm
Closed for lunch 1.00pm - 2.00pm

Address:

310 Norwich Road, Ipswich, Suffolk, IP1 4HD

Email:

info@orthoactive.co.uk

Tel:

01473 462355

Fax:

01473 462356

Important Notice:

We accept a minimum of one day notice before cancelling the appointment. More than one missed or cancelled appointments without giving notice may incur a charge. More than three missed appointments (without cancelling) may lead to the discontinuation of your treatment.

Occasionally we may need to rearrange clinics at short notice for a variety of reasons such as training courses or illness. We do sometimes run late, often due to emergency repairs or a previous patient arriving late - please bear with us and allow sufficient time.

Appointments and cancellations:

Usually your appointments will be at 3-5 week intervals. If you are unable to attend, please call and let us know as soon as possible by calling our practice.

In case of emergency:

For advice call:

01473 462 355

Emergency number:

07582 284659

If no one is there to answer, you will be asked either to leave a message or given an alternative telephone number to contact.

Code of Practice for Complaints

Infection Control Policy