OrthoActive Orthodontic Practice
CODE OF PRACTICE FOR PATIENT COMPLAINTS
In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experiences of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and respond to patients concerns in a caring and sensitive way.
Kornel Csongrady
If Kornel Csongrady is not available at the time, then the patient will be told when she/he will be able to talk to the dentist and arragements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
Kornel Csongrady
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If a patient does not want to make their complaint direct to the practice, they should contact the NHS England contact centre as follows:
BY POST NHS England, PO Box 16738, Redditch B97 9PT
BY EMAIL england.contactus@nhs.net
BY TELEPHONE 0300 311 2233
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