Attending the Practice

We still need to act cautiously to stop the spread of the virus. The different variants are more transmissible, and people visiting this practice may be contagious without knowing it.

 Health premises are a higher risk environment and we need to maintain some control measures to keep everyone safe.

 We are asking everyone when attending the practice to:

• Wear a face covering unless you are exempt
• Maintain social distancing
• Use hand gel on entering and exiting the practice
• Where possible come into the practice alone or when required with a maximum of one accompanying adult

The whole team at Orthoactive are working hard to ensure that your visit will be a pleasant, effective, and most importantly a safe experience.   

The procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Orthoactive. With the COVID-19 pandemic, we have upgraded these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and in surgery.

 Please phone in advance if you need to cancel your appointment, If you are isolating or unwell for any reason it is better to not come to the Practice.

How we will look after you

Preparation at Home:

In order to reduce time spent in the Practice we kindly ask you to:

• Clean your teeth at home as it will not be possible for you to do so at Orthoactive.
• We kindly request that you do not use the toilet facilities in the practice at present unless there is an urgent/medical need.
• Complete any paperwork at home if required and have it ready to hand to June on arrival.
• Do not bring anyone into the practice with you if this can be avoided.
• Do not bring any personal items into the practice that are not necessary.
• Please enter the front door and take and make sure you are wearing a face covering. There is a box of masks just inside the entrance.
•  Due to strict appointment times late arrivals will need to be rebooked.
• Please also use hand sanitiser on entry and we ask that you do not touch any surfaces whilst in the practice and maintain social distance where possible.
• Please book in at Reception.
• Whilst looking after you we will also be wearing various levels of PPE including wearing a mask as we greet you. This is because we will be closer than 2m.

Your Appointment:

• We will invite you into the dental surgery that will have been prepared to provide a safe environment for you.
• After our initial discussion with masks on we will ask to take your face covering off, 
• Please do not touch any surfaces or your face/mouth whilst in the practice.
• Windows may be open to aid air flow.

After your Appointment:

• Following treatment, you will be asked to replace your face covering.
• Please ensure you make your following appointment at Reception before leaving.
• Please continue to wear your mask until you have left the building.
• At Orthoactive we are determined that your experience under our care continue to be effective, reassuring and confidence building while we offer you detailed attention as comfortably and safely as possible.

If you have an Orthodontic Emergency please call us.  In the event we are unable to assist you at this time due to current surgery restrictions or if it is outside surgery hours please contact the practice mobile on 07946 563590

Alternatively please visit online: https://www.bos.org.uk/News-and-Events/COVID19-BOS-Advice/Patients-Advice/PatientsInformation-Videos for information from the British Orthodontic Society (BOS).   They have created useful information videos that can assist you in dealing with typical orthodontic issues and emergencies.  

PLEASE NOTE  PROCEDURES MAY CHANGE AT SHORT NOTICE DEPENDING ON CURRENT REGULATIONS, GUIDANCE, STAFFING LEVELS AND COVID-19 RECOVERY PHASE OR FURTHER RESTRICTIONS

IF YOU HAVE ANY QUERIES PLEASE DO NOT HESITATE TO CONTACT US ON 01473 462355 or 07946 563590